Levenger shipping?

Who does Levenger use for standard shipping? The shipping email I received says USPS, but when I click on the tracking link, it takes me to a FedEx page...does the USPS use FedEx tracking?

Has anyone else noticed that the shipping seems ridiculously slow (which I could ascribe to either the USPS or FedEx, as I don't trust either very far)? (This isn't Levenger's fault, btw; they got it out the door but the shipper's taking forever.) My tracking tells me that my Circa went from TN to MI in about three days (though I see it arrived in one sortation center on the 12th and didn't leave it until the 14th...wtf?).

So now it's in Michigan and has been since the 15th, but it tells me it won't be at my house until the 19th (originally it said the 20th). It can go halfway across the country in three days and it takes three or four more to go across my state???

Has this happened to anyone else? I've never seen the USPS or FedEx so bloody slow before!! It's not like this thing shipped Media Mail!

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my exprience is that it

my exprience is that it varies. they use USPS most often (when it is cheaper) but there are times when they use UPS and FedEx (my guess is when THEY are cheaper).

-k

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Really slow here, too

It takes forever to get a Levenger order here, too, but of course, we still use Pony Express out here in eastern Oregon. I am happy to see that it isn't just us...although that means that others are frustrated, too. I got a new fountain pen from Singapore in less than five business days. Go figure!

sporter
"To fly, we must have resistance."

I got a Levenger package

I got a Levenger package yesterday, via USPS, that left Memphis, TN on the 10th.

It went from Tenn., to Missouri, to California, back to Missouri. then Atlanta, GA, to Orlando, FL, to Jacksonville, FL then finally landed here in South-South Georgia yesterday.

Just checked another that's on it's way. Left Memphis the 14th, went to Missouri, then arrived in Atlanta yesterday.

The stuff I ordered was on clearance, that's the only reason there's two so close together.

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I am a notebook junkie.

It's USPS "SmartPost" and it's a HORRIBLE way to ship

Levenger uses USPS "SmartPost" as its cheapest shipping method. Basically it's a badly-conceived FedEx/USPS hybrid that makes package tracking/receiving a virtual nightmare for the customer (Google search it to see more complaints like mine).

I'll reprint the letter I sent to Levenger's customer service regarding their SmartPost service based on my last experience with it. The horror, the horror! Package arrived August 21, taking 12 days to travel from Missouri to Utah. I think Lewis and Clark made the same distance in half the time.

BTW, the response I got basically said, "We're forwarding your comments to the VP of Customer Relations" or something to that effect. Basically, I got brushed off. :(

-----------------------------------------------------
Hi Levenger Customer Service -

I'm writing this to BEG that you consider using regular USPS priority mail instead of the unbearably slow and oxymoronically named "USPS/SMART POST.

I placed this order on the 9th of August, well in time (I reasonably thought) to arrive for as a birthday gift by August 19th. It is August 20th, I have still not received the order, and frankly I'm floored (I've received merchandise from Taiwan faster - and it wasn't expedited, either).

Here's my tracking information, which illustrates the stunning inefficiency of this postal method:

Carrier ID: 02175753300003012308
Manifest ID: 2206100
Status: Departed Shipping Partner Facility
Est. in Home 08/20/2007
Date Time Description Location
August 15, 2007 4:39 PM Departed Shipping Partner Facility SALT LAKE CITY, UT *
August 13, 2007 5:51 AM Sortation Center Arrival SALT LAKE CITY, UT
August 12, 2007 9:29 AM Sortation Center Departure NEW BERLIN, WI
August 10, 2007 4:59 PM Sortation Center Arrival NEW BERLIN, WI
August 10, 2007 7:31 AM Sortation Center Departure EARTH CITY, MO
August 9, 2007 4:00 PM Pickup MEMPHIS, TN

The package arrived in SALT LAKE CITY seven (7) days ago. Exactly which turtle courier are they using at this point? I could have walked to the "sortation" center and picked it up twice over in that time.

The last thing I want to hear from Levenger is "Once it's shipped, it's out of our hands." The efficiency and affordability of the shipping methods you offer your customers reflects on your business - for good or for bad. If I can't trust your basic method of shipping (which is not inexpensive in the slightest) to make it here in a reasonable time frame, why should I trust you with my repeat business?

Sincerely,
Me

great comment. I would

great comment. I would recommend forwarding it to the www.consumerist.com blog. They focus on issues of customer service.

I must say that out of all the places I order from Levenger shipping rates are the HIGHEST, not by a small amount but 3x times as much as the next highest priced shipping. What is more they are the SLOWEST. packages tend to arrive here in NYC 10 days or more after an order is placed with them.

Consider this example:

I ordered on the 8/27/07 True Writer Highlighter - Yellow /AP12315
and the 22 Circa X-Large Rings (1 1/2") Black

the cost to ship these two super light weight items was $11, more than the cost of the black rings.

they arrive on 9/12/07. the highlighter is completely crappy. I mean just a horrible item. So I return it that day or the next I cant remember, via ups at a cost of $6. for a total shipping cost of $17 and keeping only rings that cost $10.

Now Compare that with Adagio.com They sell teas in light wieght sample tins for samples and heavy long term storage canisters. They ship these to you for $3.75 via Fed Ex. Arrival time: 2 days from the date order is placed. So $46 of heavy tinned tea ships for less and arrives faster.

So on the 8/28/07 when I ordered $46 worth of such tea in the heavy canisters that cost the $3.75 to ship. The packaged weighed many times as much as the crappy highlighter and arrived on 8/30/07.

Now let be clear I LOVE Levenger products and have spent more than $950 worth of items. However, their shipping policy is downright silly and borders on the mean.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Now let be clear I LOVE

Now let be clear I LOVE Levenger products and have spent more than $950 worth of items. However, their shipping policy is downright silly and borders on the mean.

Jigglypuff, too true. I've been wanting to place another order with Levenger since then, BUT every time I get tempted, the better angels on my shoulder start wagging their fingers. I hate paying overpriced shipping as is, but the idea of paying out the nose for cruddy slow shipping is more than I can reasonably bear. If it weren't for this dismal prospect, I know Levenger would have more of my money by now. Instead, thanks for the link to the teas w/cheap shipping! ;)

no problem!

Oh no problem!! Just with their teas, listen to the time and temp. If it says to steep for 3 minutes, it would be very unwise to do so for even 5 minutes. Otherwise, it is some of the best tea one can get at any price.

Back to Levenger, I wish they would realize that even if business is great now (and I dont doubt that it is) it would be much improved. For example, were it not for those 17$ in shipping, I would have bought the Comptroller, but as it stands dont want to buy that product. I doubt that you and I are the only ones to hold back based on those high shipping cost, slow deliver time problem.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

i've had bad luck

I had a pretty bad experience with their shipping a few months back, and hadn't ordered anything for a while. (that smart shipping - or whatever they call it - is AWFUL)

last week, i decided to play another order for 3 things, one being an item that was on sale and i'd been looking at. since i ordered that, i figured i'd order some circa rings and paper also. i get an email yesterday saying that my order had shipped. i didn't really even look at it, but today i receive an order stating that one item (the only one i really wanted/needed) was out of stock and not included in the order.

well, i email them and tell them to cancel the order, figuring that it's too late. i get an email that they can't cancel it, but i can refuse it when it shows up, or they'll send me a label to fed ex it back to them on their dime.

so in the end they did come good for it, but it's another case that will leave a bad taste in my mouth and i probably won't order again for a while.

i wish i had a store near me, because i'd buy more from them if their shipping (and now apparently their internet ordering/stock info) wasn't so bad.

Welllll...I wasn't going to

Welllll...I wasn't going to go there, but now that you have...I don't mind so much five bucks shipping I guess, even though it was just a little junior-size Circa sampler, but...I DO mind when it's this SLOW!

Like I said in my original post, it's not like it's going Media Mail. If I'm paying a low price for shipping, then slow is fine, but...five bucks probably could've gotten in it here two or three days via UPS.

And as of me checking earlier...it was still sitting in the sortation center it's been in since the 15th...grrr.

i am finally delurking here.

i am finally delurking here. i read on this board a long time ago about how people r swooning over the levenger products. i do agree i like their circa notebooks a lot, but their shipping is also ridiculously high. i live in hong kong, and last time i was trying to order a circa notebook (letter size), some discs and probably some paper from them, they charged me $1XX JUST for postage.

i still want the circa, especially now that renaissance has all those nice jackets for circa notebooks. but how am i ever going to get the notebooks without being ripped off?

Complaint and Suggestion

levenger ... shipping is also ridiculously high

Yup, long been a major grievance for those of us who do not live in the US or indeed close to a city with one of their stores.

I cannot understand why they have to use a single despatch method. Other online traders give customers a choice. We chose the method that suits our pocket and accept the risk that the goods might be delayed or the packaging damaged in transit.

I regularly order from Amazon (both .com and .co.uk) and normally select the cheapest shipment even if that means waiting a little longer than if I'd paid through the nose for faster shipping. But here in the UK there is very little difference between their next day delivery and their (free) "deliver in two to three days" options. Often the two/three day items arrive next day anyway. The postal service from the US to the UK is such that the cheapest method is as quick as the most expensive choice at Amazon.com.

Recently ordered a digital camera from Amazon.co.uk (over £400 or at today's exchange rate US$850) and selected guarenteed next day delivery by 3PM; that only cost me an additional £13 (or US$17) and it arrived on a bank (public) holiday, which conventional letter and parcel posts are cancelled.

From the flickr photos I've seen of Levenger packaging it is no better than Amazon's (.com and .co.uk) normal stuff. So it can't be that pushing the cost up. Even a branded cardoard box such as they use isn't that expensive.

But for a suggestion maybe someone living near a Levenger store could set up a nice little side line by going to their local store and buying items for other people then despatching them at a more acceptable rate. Adding on a profit for themselves it would still come in well under what Levenger charges and be acceptable to the other person. Or, if you know someone is visiting the US and to a city where Levenger has a store, ask them to buy it for you and post it at local rates when they come home again.

In the extreme for high value items it might actually be cheaper to buy yorself an airline ticket and go buy what you want in person rather than pay Levengers usuary shipping charges.

Long time reader, first time

Long time reader, first time poster (yeah, I need to do an intro post at some point :-)...

I have to concur about Levenger's shipping - the most expensive of anywhere I normally order from and the slowest by far. I love my Levenger stuff more than I really should and luckily I work close to the Boston store, so I normally can pick up stuff there. But when it comes to items I want monogrammed (which is everything that qualifies!) there's no choice but to order online. Honestly, I would probably buy more items if it wasn't for the shipping costs. Even allowing for the extra time that it takes for the items to actually be monogrammed, the slowness of the delivery is just adding insult to injury.

My dream come true would be some kind of deal like L.L. Bean has for their customers. For those not aware, if you have an L.L. Bean branded Visa you get free shipping and free monogramming. I think I certainly spend enough at Levenger to qualify for any kind of "special customer" deal they might come up with. In fact, once in the Boston store, the person ringing me up referred to me as "one of those customers." HA!

$2 shipping upgrade

The first time I ordered from Levenger, I ordered regular shipping. It was like Christmas when my order arrived "It's finally here!!!" Every time after that I've paid the extra $2 to upgrade and things get here sooo much faster. It is totally worth it.

Two things I would love to see Levenger do: make the option that is $2 extra right now the standard. It would also be great to see some kind of "Free shipping when you order $50" type of deal.

-Kenny

i dont pay the two dollars on principle

i dont pay the two dollars on principle. If they are charging you $9 to ship say one Leather Junior size that costs 79$ and weighs less than one pound you should not even be asked to pay $2 to have it get there in less than 2 week. they just should not ask that of their customers. and the fact that they do is really a problem.

the more we talk about this the more it becomes clear to me at least that it really is NOT costing Levenger anywhere near as much to SHIP the item than what we are being asked to pay.

i mean UPS ground would ship that item for $3.50 to NYC from their warehouse. so what are they doing with extra cash more profit?

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

I've always wondered why

I've always wondered why companies charge according to the amount of the purchase rather than the size of it...why should it cost significantly more to ship something that may be smaller but more expensive than something bigger but cheaper? (Kind of like I've always wondered why tipping in restaurants is done according to percentage of the tab rather than by number of people...if I order something that's five bucks or something that's fifty, I'm still only ordering one plate, meanwhile if five people order so why should the server get more or less just because of that? Meanwhile if five people order something that's five bucks, that's five plates, but still a smaller tip than one person who orders something that's fifty bucks...)

shipping pains - time & pricing

Although I have not been vocal in this conversation, I want any members participating to know that I am listening intently, and streaming the discussion back to Levenger.

Many of these concerns were already voiced six months ago on this very site. However, I was not able to actuate enough change internally to prevent further frustration.

Please, continue to voice your experiences either publicly or privately via my email, ryan.rasmussen[at]levenger.com. Solutions to this ongoing problem can be realized together when we truly listen to the stories of some of our most passionate customers. I promise to do my best to advocate the concensus of this community.

Thank you,
Ryan

thank you!

Thank you for listening and passing the word.

Just wondering what the issues that have been discussed in the past with regard to shipping are? (if you can.)

p.s.

I got my Leather SoHo Backpack and I LOVE it. It is definately worth the money and I am very happy with it (the leather is VERY nice and very soft :) ).

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

This conversation...

... is almost a word-for-word echo of the previous one

Just wondering what the issues that have been discussed in the past with regard to shipping are? (if you can.)

-Jon Glass

Past shipping issues

-[cringe] I realize that.

We did revise the ordering process to allow the 'option' of upgrading to FedEx ground, as well as fixed a problem with the tracking emails getting out. However, these were peripheral to what is really being discussed. This isn't a shipping issue; It is a service concern.

-Ryan

I think it is great that you

I think it is great that you will pass along their (I haven't bought from Levenger yet b/c I refuse to pay outrageous shipping) concerns. I do think shipping is more expensive than most people think however your amounts do seem high.

I work for a catalog/interest distribution center so we ship out all day long so I do feel like I have a little experience in this. The difference is that we calculate the freight based on the weight of the order, not the order total. It seems wrong that if I buy something expensive but light I'm going to pay more than if I get something on clearence but weighs more.

Just my 2 cents.

i agree

What are some steps that WE as consumers can take, Ryan, to let Levenger know just how frustrating and not costumer centric this whole shipping issue is?

Also in the interim while they work out a better system why not automatically upgrade orders over say 50$ or 100$ to Fed Ex ground at no extra cost. This will at least let consumers know that the issue is being given serious attention.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

tips for an effective customer complaint

What are some steps that WE as consumers can take

Navigating forums is not an easy task for everyone that you would like to hear your message. If you send detailed accounts of your experiences in a more digestible format like email, it becomes easier for the decision makers to understand what is going on. [I would be happy to ensure they distribute to the right folks] Just describe the existing situation objectively, then use your own voice to translate how the situation affects you as a customer.

I realize it sounds like a lot of work for the consumer. However, it does help to actuate change.

(adding suggestions like you made above are also incredibly helpful!)

Thanks,
Ryan

Effective customer complaints

Ryan, thanks for keeping your finger on the pulse of this...I already sent a complaint via e-mail and was told that my complaint was forwarded to the powers that be on high. I don't know what the tolerance threshold is for repetition of the same complaint, so would a follow-up e-mail be considered helpful?

I'd like to see a less expensive, much faster shipping service as Levenger's basic shipping method. I do a ton of online shopping, and affordable, quick shipping by and large determines where I dump my cash. Places that offer shipping incentives (free shipping coupons or upgraded shipping) not only get my repeat business, but more of it.

I think people are willing to pay Levenger's product prices because, for the most part, they see the cost as being in line with the value. But it's the opposite with your shipping - the cost (high) is out of whack with the value (poor).

I am working on a letter write now...

I am working on a letter write now...

Do you know to whom I should address my letter and where to send it? I would like for someone to read it and send me back a response. I will send it by email first and if that does not work a little snail mail might be in order.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

letter

Jigglypuff,

You can send it to me, or directly to customer service. Contact us

Thanks,
Ryan

Hmmm.

I'd be happy to write a letter, only I don't think I'm Levenger's target audience. I'm a college student who scrapes together money to buy what I can, when I can. I'm a Levenger addict, but I don't spend as much as some people here...

--
Steff
[ blog | photos ]

Me too, caligatia, only now,

Me too, caligatia, only now, I'm a college student armed with a whole army of circa notebooks ( thanks to the contest and Ryan!)
---------------
Save the dodo!

Lucky!

Congrats on that!

I only have one actual official Circa notebook. But I bought the Rollabind portable punch on sale a while back, so I have a number of hand-made notebooks. Plus I have a couple of Staples Rolla cover sets, given to me by various people. And a leather junior Circa jacket -- another gift.

Someday I will own leather foldover covers, and I will be very happy. Unfortunately the chances of me getting them while they're making eggplant-colored covers is practically nil... Ah well. I don't _need_ them, right? :)

--
Steff
[ blog | photos ]

What the heck.

I wrote a letter to customer service after all. It can't hurt to have more people write in, yes? I did point out that, while I'm not a big spender, I _am_ a regular customer and would order from them more often if shipping was reasonable...

--
Steff
[ blog | photos ]

if and when you get a response

if and when you get a response let us know if its the same one i got of if they wrote you something different.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Groan.

The reply was "our shipping prices are comparable to everyone else's, so shut up." It was nowhere near that blunt, but that's basically what it said.

Hey, I tried...

--
Steff
[ blog | photos ]

WTF??

I think you should forward your letter to Ryan and ask him send it along. because that is total bs.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

I'll let you know...

I am currently waiting on 2 orders from Levenger, one from the main web site and one from your eBay store. They are both supposedly en route.
So while I can't comment on speed yet, I can comment on that it seems to be higher priced shipping on the surface.

In most companies, shipping should not necessarily be a profit center for a company as consumers can see the actual shipping costs on line now. If you want to say there is handling, well, then that should be taken into account in the price of the item itself. You just need to be careful that you don't price it over what most people will pay.

Unfortunately, most customers don't realize how many things affect pricing and what goes into it. I own a restaurant and when people vote to raise the minimum wage, who do they think is going to pay for that? The business owners, no, they are in the end. The smart business owners will raise prices slightly to take this into account. This is the opposite end of the spectrum to the higher priced items that Levenger sells, but the theory is the same. I could go on and on as pricing is something I wrestle with every day.

Thanks for forwarding this on Ryan as it was definitely something that almost prevented me from ordering some stuff from the web site but I am really trying to set up my planner DIY style!

shipping/handling/profit margin

goldmantx: I agree with you. And it's interesting that I (and many of us) will pay a lot for Levenger items. They are very high quality, but very pricy. And presumably, have a very high margin for Levenger. However, I think it's more of an irritation (I know it is in my case) when a company then hits you with high cost/slow shipping. How come Amazon can sell 3rd party things and ship for free (and fast) but Levenger can't do that for their own products.

As many have said, it's not even so much what they charge (if we were cheap, we wouldn't even consider buying from Levenger), but the method that they use. Either ship slow and free, or ship fast and charge. The current format of charging (a lot) and being slow really hurts.

Aaaaaaand...it's not here.

Well, greeeeaaaaat. The tracking says that "shipment accepted" at 11-something today but it certainly wasn't accepted by anyone at MY house as I was at work and my mom tells me nothing came for me today.

This is why I don't trust FedEx...it's not the first time I've heard of something supposedly being delivered only it wasn't delivered to the location it was SUPPOSED to get to.

I'll give it until tomorrow in case "shipment accepted" actually means it was accepted by my local post office instead of actually out for delivery, and then I'll get with Levenger and see if they can find out from USPS/FedEx exactly WHERE it was "accepted" at.

shipment accepted

I think "shipment accepted" just means they shipment has been accepted for shipping. Could you call the local post office or FedEx to find out for sure? You didn't say whose tracking site this is on.

-Kenny

That would've been my guess

That would've been my guess as well, although it had also said they expected it to be at my house today. That's why I'm giving them until tomorrow (and I did go outside and check to make sure our mail person didn't tuck it someplace weird for safety while my mom was gone today or something).

My Understanding

is that the USPS/FedEx thing works by FedEx getting it to your local post office, who then has to deliver it to you. I'd look for it at home tomorrow.

Keeping my fingers crossed for you...

Reese
====================
I never finish anyth

i wrote levenger as promised

I wrote them as i promised, and this is the somewhat canned response i got.

Dear Karia,

Thank you for your email. Thank you for taking the time to let us know about your experience with Levenger as well as the shipping cost and procedure. I have forwarded your email to our Vice President of Operations. We are currently under investigation with our shipping method and cost. Thank you again for your informative email.

Thank you for your interest in Levenger. We look forward to serving you in the future.

Respectfully,

Krista [retracted]
Internet Associate

--

blah.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

We are currently under

We are currently under investigation with our shipping method and cost.

Did they mean they're been investigated or they are investigating?

i was wondering the same

i was wondering the same thing. maybe Ryan can help.

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Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

It sounds to me like the

It sounds to me like the investigation is currently ongoing.
---------------
Save the dodo!

this is the letter i wrote.

To Whom It May Concern:

Hello, my name is Karia [retracted]. I have been a Levenger Customer for just a few months and am almost completely pleased with the service and the quality of the products that I have received. This letter is intended to illustrate my satisfaction with your products as well as to stress my complete dissatisfaction with the shipping options and rates currently available.

In those short months, the Circa system as well as the other products in the Levenger line have changed my life for the better. I carry the Circa Leather PDA with me everywhere I go and use the To Do list cards in order to be so much more productive. The All Leather SoHo Backpack, is just amazing. It allows me to carry what I need for work and home in an organized and luxurious fashion. I used the Circa Junior size sheets to write the draft of this letter and typed on a laptop that rested on my new LapLander Lapdesk. I will include a full list of all the items I have ordered since becoming a Levenger customer in May at the end of this letter, as the list is far too expansive to include within the body.

That said, I am extremely dissatisfied with your shipping rates and options. I, like most of your customers, have no problems paying a premium for a high quality product. Sadly Levenger’s base shipping rates are priced at a premium level but the quality is well below standard. Your base shipping rates are the most costly of any other online retailer I have ever done business with, but it is also the slowest by no small margin. For example, on 09-14-07 I placed an order with Levenger (P[retracted]). I paid $9 to ship this $31 order. As of today 09-22-07 the order is still in transit somewhere in the midwest. It is not expected to arrive before 09-26-07. I placed an order for gourmet tea at www.adagio.com on 09-17-07. The order was a total of $46 of tea much of it in medium weight canisters. The cost of shipping was $3.75 via fed ex ground and it arrived in two days on 09-19-07. I understand that you are two very different companies with very different business models and products. I cannot, however, ignore that your shipping rates are almost 3 times as much in this case (10 times as much in others) but orders arrive 6 times more slowly (12 days vs. 2 days).

Needless to say this is simply unacceptable. I have spent something in the range of $100 in shipping charges alone with my Levenger orders. In addition to feeling as though there is some shipping related profiteering, this has prevented me from buying certain items. Further, I must say that I am hesitant to place orders anymore as I am turned of by the poor shipping service and high shipping price.

I am certain that Levenger can work something out that is both cheaper and faster. The question is “Does Levenger want to?”. I hope the answer is “Yes.” I love your products but I am extremely displeased with your shipping service. It would be very unfortunate and unwise to lose my patronage, along with that of many others, because of this issue.

Thank you for your time,

Karia [retracted]

reply to: [retracted]@gmail.com

contact [retracted]

As promised here is my complete order history

300 Circa Refill Sheets, Junior - Ruled /ADS915 RL
Circa Leather Jacket W/Notebook, Junior Red Mono /ADS2890 RD IN
Circa Business Card Holder, Junior /ADS4210 JNR
Set Of 2 Translucent Circa Covers, Junior /ADS1815
22 Circa Rings, 1" - Black large /ADS1850 BK
Circa Zip Pocket, Junior (set of 2) /ADS4660 JNR
Circa Plastic Tab Dividers, Junior - Rainbow /ADS2230 RBO
Circa Page Finder, Junior /ADS3710 JNR
Circa Desk Punch /ADS630
22 Circa Rings, 1/2 Inch Black Standard /ADS1830 BK
Page Points - Stainless Steel /AB0210 SS
Circa PDA Leather Notebook - Grapemist W/Monogram /AL9525 GPM IN
Magnetic Clip Wallet - Black W/Monogram /AL5015 BK IN
Circa Reinforcement Strips (25) /ADS1770
Circa Starter Kit, Letter /ADS5160 LTR
Circa Page Finder, Compact /ADS3710 CPT (4)
Circa Monthly Tabs, Junior /ADS3535 JNR
Circa Micro PDA Translucent Notebook (set of 4) /ADS4085
300 Wallet Cards - Ruled/Grid /ADS5030
500 Nonpersonalized Cards - White Grid /ADS3145 WH GD
Circa PDA Notebook TO-DO Cards, set of 50 /ADS4710 TTD
Circa Starter Kit, Junior /ADS5160 JNR
Circa Monthly Tabs & Pullout Calendar 2007, Junior/ADS1610 07
Circa PDA Notebook Project Planner Cards,set of 50/ADS4710 PROP
Circa Translucent Action Folio W/75 Card Sampler /ADS3800
300 Circa Sheets Refill, Letter - White Grid /ADS910 WH GD
Circa Reinforcement Strips (25) /ADS1770
22 Circa X-Large Rings (1 1/2") Black /ADS4810 BK
True Writer Highlighter - Yellow /AP12315 YL (RETURNED)
Circa PDA Notebook Cards, set of 300 - White Grid /ADS5265
Laplander - Dark Cherry with Black Cushion /FA1455 DC
SoHo All Leather Backpack - Black /AL7310 BK
Circa Things To Do Refills, Junior (50 sheets) /ADS3825 JNR
Circa Address Refills, Junior (50 sheets) /ADS3805 JNR
300 Circa Refill Sheets, Junior - Grid /ADS915 GD
Circa Compact Agenda - 2007 /ADS3520 07
Circa PDA Notebook Tab Dividers, set of 4 White /ADS5270 WH

---

ends there
i dont normally write letters to companies as i feel they will likely be ignored but in this case i had to because i want more levenger stuff but i just can keep paying those high shipping rates. so i hope others will write letters as well so we can fix this issue and i can place more orders.

i want the Slim Wallet Writer/monogram
Price: $34

but i am not paying $9 to ship something that tiny. no way.

---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Levenger Shipping

Let me just add my voice to the whole "way overpriced" thing. I'm frugal. I don't place an order at Amazon.com until I know I've got a $25 balence.

The service that Amazon gives for free is the service that Levenger charges a great deal of money for -- it seems to me that Levenger is using shipping as a cash cow.

I would dearly love to have USPS be a shipping option, and for shipping to be based on weight and not cost.

---

That said, the slow as molasses shipping really UPS/FedEx's issue. Say you pay for 5-7 day delivery. It's been my experience that they will let a package sit in their warehouse even if it's the destination city for 3 days rather than deliver it a day before day 5. And if you call and ask why your package is still sitting in the depot, you will be told that that's because you paid for 5-7 day shipping and not 3 day and nothing you say will convince them to put it on the frelling truck a minute early.

-----
"In some situations you need to ask yourself 'WWRD?' What would Riggins do in a situation?"
Landry Clarke -- Friday Night Lights

levenger shipping

lemme see, levenger shipments are slow because they use the cheapest method possible, yet charge the customer shipping/handling rates that are some of the highest in the mail order industry?

something is wrong with that picture.

i like a lot of the levenger stuff, and have made my share of purchases. i would purchase more if it were not for the high shipping costs. part of that is principle, given that companies like llbean and amazon can prosper with a more palatable model. part of it is also that as nice as the levenger catalog is, one cannot always judge a product completely by a color photo. i have had a few items that i have ordered that were not as expected, and a couple that were just crappy quality. when you tack the return shipping onto the front end hijacking, well, it becomes a risk that i don't want to take.

so, i'm voting by withholding my dollars. i've wanted a circa for a while now but am holding out for a coupon of some kind to offset the high shipping charge.

Funny you should mention L.L. Bean...

I just placed an order with them. 12 pairs of jeans and two heavy "big shirts".

Total shipping?

$11.95

Take heed, Ryan :-)

Crafty Pagan Computer Geek

About shipping costs ...

given that companies like llbean and amazon can prosper with a more palatable model.

LLBean and Amazon are also larger companies with different economies of scale.

But, that said:

I just went to the UPS site and calculated the cost of sending a 1 pound package from my house to a Chicago zip code. $7.19 to get it there in 5-7 days.

I also went to the USPS.gov site and calculated the cost of a 1 pound package to the same zipcode. Priority Mail 2-3 day shipping is $8.95. Parcel Post (estimated 6 days shipping) is $4.50.

So yeah, Ryan is a great guy and has done awesome stuff for all of us -- the guy really went above and beyond for me in terms of customer service the time the Steff directed him to me.

But.

That doesn't change the fact that Levenger's policies of charging by item cost and not by shipping weight and not having the Post Office be an option can mean that people get really screwed on shipping costs.

OTOH, my most recent order (placed Saturday, but finally started the ship process at FedEx today) weighs 7 pounds, so in this case, $11 I'm paying is actually not out of line -- UPS would charge just under $11 to ship it; the Post Office would charge me $11.44 to ship it parcel post. (But still just $8.95 by Priority Mail.)

So yeah, at this point? I really, REALLY wish that the Post Office were an option. With them, I'd pay about $9 and have my package by Friday at the latest.

-----
"In some situations you need to ask yourself 'WWRD?' What would Riggins do in a situation?"
Landry Clarke -- Friday Night Lights

this is why levenger needs a new model.

excellent post. i agree.

here was my latest order.

Shirt Pocket Briefcase with 75 Card Sampler Pack with monogram
Price: $44

even with the extra 75 cards (that should be standard and not limited to this promotion) this item will weigh 3-4ozs TOPS. shipping cost: $9

$9 for something that fits into the 3.70$ flat rate priority envelop at the post office? seriously, thats crazy. I called Levenger and told them that. The woman on the phone was VERY nice and agreed to waive the shipping cost.

Still I have to wait 2 weeks for it with there super slow shipping. I would rather just have paid the $3.70. So its not that we dont want to pay shipping. It is simply that few people can knowingly pay $9 to ship something that will take 10 days when it only costs $3.70 to get it there in 3 days.

p.s. isnt the stupid smart post that they use part of the post office. after all i got a card saying that the order i placed 11 days ago on 9-14-07.

Overpriced and underwhelming

Submitted by caligatia on Tue, 2007-09-25 10:35.

The reply was "our shipping prices are comparable to everyone else's, so shut up." It was nowhere near that blunt, but that's basically what it said.

Hey, I tried...

--
Steff

That's a snippy response, if I've ever heard one. Their shipping is NOT comparable. No way, no how. Anyone who's ever done their fair share of internet shopping could never look at Levenger's shipping tables and think the rates are fair, let alone comparable.

What Jigglypuff said - people don't mind paying fair shipping, but it really chafes to pay overpriced shipping and get underwhelming shipping service. And like another poster said, I too will wait until they offer a screaming coupon deal or something to offset the unreal shipping costs.

What's funny is that where most other internet retailers give you an incentive to order more (e.g., free shipping with purchase of $75), Levenger's rates have the exact opposite effect on my spending...I'll load my cart up, see what the damage is, and if I'm just over the line into the next tier of higher shipping rates, I'll go purge my cart of whatever will bring me under.

BTW, I placed an order early afternoon yesterday using the 20% off coupon to offset the more expensive, supposedly quicker FedEx shipping option. It goes against every sensible bone in my body to pay $13 in shipping just so I don't have to wait 2 weeks to receive a package, but this time it's an experiment. I'm interested in seeing just how much paying an extra $2 improves the waiting game on my end. However, given that the package still hasn't shipped out, I'm guessing that I'll still be waiting a week if not longer before it gets here, which would pretty much confirm that Levenger is scalping the customer on shipping costs since I've dealt with many places that would guarantee 2-Day ship a comparable package for that amount, if not less.

p.s. isnt the stupid smart

p.s. isnt the stupid smart post that they use part of the post office. after all i got a card saying that the order i placed 11 days ago on 9-14-07.

I don't see anything at Levenger's site that's USPS (United States Postal Service). I see UPS (United Parcel Service) and FedEx, both private companies.

Now your card that you got mailed might have been sent with the USPS, but the actual package? Nope.

-----
"In some situations you need to ask yourself 'WWRD?' What would Riggins do in a situation?"
Landry Clarke -- Friday Night Lights

The smartpost is a hyrbid

The smartpost is a hyrbid option. Levenger ships the package with fed-ex who delivers to the nearest postoffice to you. The USPS delivers the package to you. I prefer it to fed-ex because fed-ex is much more of a hassle for me.
Save the dodo!

"SmartPost" = No accountability

From my perspective, I can't see any advantage to the consumer of receiving packages via SmartPost. First, there's no accountability - there is no way to make an inquiry on your package through FedEX, and there's no mechanism to inquire on the package after it's in USPS's hands.

Second, the shipping time is ABYSMAL. I can't emphasize that enough. I occasionally order custom items from an artisan in Massachusetts. I live in Utah. He ships out USPS Priority Mail and it's never taken longer than 2 days for his packages to reach me. I know that I may just be lucky on that, but my experience 99% of the time is that I can expect a USPS Priority Mail package to reach me from any part of the U.S. within 3 days.

So, if USPS is just going to handle the package anyway, why not send through Priority Mail which is faster, more accountable (one shipper, dedicated tracking number and delivery confirmation), and not prohibitively expensive for the consumer?

If there are any advantages to using SmartPost, it's entirely for the shipper - perhaps the rates are dirt cheap, allowing them to use the method as a lucrative profit center. However, I would think that any company that prides itself on excellence like Levenger would realize that the bad PR that comes from using such a nastily inefficient shipping method is not worth the extra revenue it generates. Add a few bucks or something to the luxury items, for Pete's sake, but don't make your customers hassle with shipping options that clearly are at odds with what they cost - it's condescending and pretentious.

While SmartPost is a slow

While SmartPost is a slow option , it does have tracking all the way through.

---------------
Save the dodo!

levenger shipping still an issue

hey, just caught up with this thread. Living in the UK, I _wish_ they only charged $9 shipping for this item.
I originally placed an order for 3 items. Shipping cost quoted on the order? $35.95. (Total order value < $150).
However, Levenger have to "confirm" shipping for international orders. Goodness knows why. The quote that came in? $97.

Let's just take a moment to reflect on that. Levenger, as a business, seem to think that shipping costs amount to 2/3 of the order value is perfectly acceptable. And their customer service and management systems don't flag this as an issue, either operationally or as a customer service experience problem.

Not only does that rankle on its own account. That cost is three times what the order process says. And this is isn't the first time such a problem occured.
Not only do their international customers pay through the nose if they can get away with it, but their web site sucks. How can it be possible in this age of e-commerce to have an actual cost 3 times that estimated.

So I told my what I thought. And then I decided to see where the cost comes from. I placed a single item order for the Shirt Pocket Briefcase with monogram - $44. Estimated shipping - $25. I will update the post when Customer Service let me know the 'actual'. I will also place single item orders for the other items and see what happens.

For the moment, it feels to me as if Levenger are gouging their international customers. No way should it cost nearly $100 to send a small box containing less than $150 of value across the Atlantic.

So, whatever "ongoing investigation" happened, one year later it has achieved absolutely nothing.

Paul

one more note about their profiteering....

NOT ONE online retailer that i have ever done bussiness with in the past 10 years charges to ship gift cards or certificates. not a single one. because they ship via first class letter mail which costs them pennies. to ship this same letter that costs pennies levenger charges $4.

that alone makes me want to never shop at levenger again, even if i have a coupon to offset shipping costs. gift certificates are already a source of income because a lot of people dont use every single penny included in the gift. so this extra profit taking is without cause.

---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

just as another anecdote

i just placed my first order ever with buy.com for an item that cost $14. i got "budget" shipping for free (7 day delivery).

Levenger shipping

OK, so I discovered everyone's posts right AFTER I put 2 orders in from Levenger and I just groaned!!! Now I put an order in on Monday evening and one on Tuesday evening and the first one is due at my house on Saturday. It is already at the post office in my town and I got the cheapest shipping option. So my hat is off to those of you who have written complaining to Levenger about the timing of the shipping because I am having a great experience. I don't fnid the shipping costs themselves too outrageous BUT if it were to take 10 business days to get to me and had to cross the threshold of every town in America before it got here AND I was paying premium I would be very upset.

Anyway, cheers to all of you for speaking up.

Stephanie

wow...end of discussion

KO...done...over

if this is true, then Levenger has issues. This is clearly just putting the screws to their customers. They charge you $4 for a $50 gift card, and then when the person you give it to orders $50 of stuff, they'll pay $12 more to get it (very slowly).

I'm a business owner and have an MBA, so I understand when/where companies need to make money, and what is/is not reasonable. This is just ridiculous and there is no way to defend it.

its true. though i didnt

its true.

though i didnt even put together that they would be making a total of $16 on a $50 gift card thats IF it is ever used. that seems wrong, wrong, wrong, wrong. wrong. and even more wrong.

interesting that some people are getting things in less than two weeks how close or far do you live from the Tennessee service center.

---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

And then sometimes, the shipping is fast.

So, that order I placed, the one that was estimated to get to me by Oct 1?

It arrived today.

Of course, this throws a small monkey wrench into some plans of mine -- like speeding up the "find some good paper and print/punch your templates" process.

Oh drat. ;)

-----
"In some situations you need to ask yourself 'WWRD?' What would Riggins do in a situation?"
Landry Clarke -- Friday Night Lights

now this IS interesting...

I still have not received my 9-14-07 order that should have been here two days ago.

however my 09-24-07 is set to be here tomorrow or monday.

Date Time Description Location
September 27, 2007 12:01 PM Sortation Center Arrival EDISON, NJ
September 27, 2007 7:57 AM Sortation Center Departure MARTINSBURG, WV
September 26, 2007 10:42 PM Sortation Center Arrival MARTINSBURG, WV
September 26, 2007 6:55 AM Sortation Center Departure EARTH CITY, MO
September 25, 2007 9:35 PM Sortation Center Arrival EARTH CITY, MO
September 25, 2007 4:00 PM Pickup MEMPHIS, TN

now edison is like what a 25min drive to nyc, i think.

but this is the fast time i have EVER seen (from levenger) in 15 orders.

where is ryan? could it be that our letter writing actually made a difference or are we just luck this week?
---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Someone above said: Add a

Someone above said:

Add a few bucks or something to the luxury items . . .

Don't they do enough of that already . . . ?

Latest shipping results

Just reporting in on my latest Levenger shipping experiment - forked out the extra $2 for FedEx shipping on an order placed Sunday, Sept. 24. The order shipped out on Tuesday the 26th and received Saturday the 29th, which is a big improvement over USPS/SmartPost snail mail method, but still not especially fast. It's just a pity that an average shipping time costs a premium. For comparison, I ordered a pen from New York that shipped on Tuesday and arrived Friday - via First Class Mail. Another pen order from Florida that shipped out Monday arrived Wednesday - via USPS Priority Mail.

I placed another small Levenger order Saturday night, this time opting for the Smartpost option based on the more recent positive postings here in this thread...I'm really, really hoping that this order does not take the standard two weeks, and using this order as a test to see if our pleas for reasonable shipping service at the basic level have had any effect. I know Ryan is reading this thread and passing on our feedback, and I appreciate that - especially since I'm counting on shipping changes to make it easier to send Levenger more of my business.

I just had my quote for

I just had my quote for shipping to the UK - FedEx - nearly $85; an ebay seller quoted me $37 USPS airmail for a similar quantity of items/weight. Needless to say I was not able to pursue the order, I love their stuff but I couldn't justify over twice the price of USPS; particularly as I find USPS to the UK very quick and from what I have read FedEx seesm to be very slow.

Levenger are very polite when you email them and Ryan has been very helpful; but to europe it is FedEx or nothing - if FedEx can't deliver my experience is that they are inflexible (I work for the Health Service and consequently work shifts) - if the Post Office can't deliver - it waits at the local sorting office for me, which is much more convenient.

I think Levenger are losing a noticeable chunk of business due to their lack of flexibility with shipping overseas; if they don't want to vary their working model it would be easier for them to appoint Amazon as a distributor.

Ok, that was my two cents :-)

Al

Levenger Charges

I do so agree with these comments. In the first flush of my love affair with Levenger I ignored the shipping charges - and the excessive import duties to the UK - but the affair has quickly lost its gloss. There is so much I want to buy from Levenger but I am put off by:
a) their site - it claims not to recognise me even though I've signed up so I'm unable to complete a purchase
b) their customer support - response is 'we can't understand what your problem is but have passed your comments on to the relevant department' = a brush off as the same problem occurs next time so it'
c) slow slow shipping - I buy a lot of stuff from the US and it's usually here within 5 days or so so why can't Levenger do the same?
d) the very high shipping costs - I don't mind paying for a qaulity service but I also expect speed and efficiency.

I LOVE Levenger products and want to give them a lot more of my money but needing a stiff gin in order to face the trauma of shopping with them is not good!

Kate

Yet another Levenger shipping rant

This seems a bit redundant, as this thread is full of similar stories, but here goes:
I placed my first-ever order from Levenger, for some agendas that were on sale. Total for the items was under $10, shipping was $5, which didn't sound too bad...so I went with the "smartpost" option (which I'll NEVER do again!), thinking I could wait for the items. Yeah, right...I have this habit of checking the tracking every now and then, and I'd just get more and more frustrated. My package sat in two different stations for a total of about six days, just sat there! WTF?

Here's the routing/tracking:

October 3, 2007 10:17 AM Shipment Accepted MEDFORD, OR *
October 3, 2007 12:08 AM Electronic Shipping Info Received MEDFORD, OR *
October 2, 2007 9:43 PM Sortation Center Departure KENT, WA
October 2, 2007 11:46 AM Sortation Center Arrival KENT, WA
October 1, 2007 4:18 PM Sortation Center Departure SACRAMENTO, CA
September 28, 2007 8:35 PM Sortation Center Arrival SACRAMENTO, CA
September 28, 2007 5:35 AM Sortation Center Departure EARTH CITY, MO
September 25, 2007 9:35 PM Sortation Center Arrival EARTH CITY, MO
September 25, 2007 4:00 PM Pickup MEMPHIS, TN

I just don't understand why it had to sit for three days in Earth City and for three more in Sacramento. It makes absolutely no sense.

There are two companies from whom I've ordered who do the shipping thing right: Zappo's, a discount shoe seller; and eBags, yep, you guessed it, a bag merchant. Both have very reasonable shipping costs, often a free shipping offer, and I've received things using their free shipping within a couple of days. Even Apple delivers fast and free on big-ticket items!

Levenger needs to take some lessons from the guys who do it right.

Here's a funny horror story about Levenger shipping

I've been ordering from Levenger since the late 1990s. Despite that, for a recent shipment, the shipping company got my country wrong! And no, it wasn't my fault. I'd definitely selected MY for Malaysia.

The package went all the way to Australia, and the tracking notes indicated the local office there couldn't find a town called Kuala Lumpur in Australia!

After some frantic emailing with my regular Levenger Customer Support staff, they agreed to send the package onto the correct country without sending it back to the States to start the process all over again.

Needless to say, after that experience, I would check and recheck and double check that the country is correctly stated in the confirmation emails sent by Levenger.

Hope the above put a smile on your faces.

Another interesting data point

I ordered a personal card case from the levenger outlet on ebay (which was monogrammed with my initials too!), and they shipped via fedex (not smartpost), and it arrived in 2 days! (I won the item on Sunday, paid on Sunday evening or Monday morning, and it arrived Wednesday before 12). If only the main levenger store used the same shipping service by default.

dont even get me started.

dont even get me started.

do we have any new news? or is it the same old, same old?
---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

Zappos

Well, I have never ordered from Zappos before, but will be in the future as I had a great first experience! I ordered a purse on Wednesday at 10 am and rcvd it Thursday at 2:30 pm! FREE SHIPPING!!!!!!!!! FREE OVERNIGHT SHIPPING!! WOW! Love it! Levenger, please take note!

thats free shipping BOTH ways

that is free shipping BOTH ways so if you return something it is free shipping on the return too. oh and you have 365 days to return something too.

i love them. i got my Uggs and walking shoes from them last year. i am going to get gloves and soles and things from them this year.

---
Levenger stole ALL of my money, but they left me all these nice, shiny organizational tools.

zappos

I made my first zappos purchase this past february. I don't know what took me so long. (And I'm glad I went through with the order. I almost didn't because I thought buying snowboots in February was silly.....thinking winter was almost over. There was snow on the ground here last week. Bleh!)

I had to return my first pair of boots for a different size and I was astounded that they would send out the new size immediately w/o waiting to return the first pair. That was awesome.

Their shipping was fast, however on the second pair, they didn't come on the day quoted, making me stay late at work waiting for a package that never arrived. I emailed them about it and got a coupon.

Now I'm deciding between practical walking shoes or some really cute red keen sandals. Decisions, decisions.

Yeah zappos is always fast.

Yeah zappos is always fast. But I never had trouble with Levenger. I always spend the two extra bucks and I never waited longer than a week. Actually I just got an order today, delivered by FedEX that I ordered on Sunday!!!

It was amazingly fast and I am very happy

(psst... get the keens)

My vote: get the keens alceria! I own a pair of newports and have been loving them for the past year. they're comfy cozy and fit my feet well. I've been able to wear them year round in the rainy pacNW and dry hot season. I can wear them with or without socks, and well...

yeah. that's my vote!
/innowen

no problem here, fedex on time stats for us

I have ordered from Levenger 3 times and have never had a problem with delayed shipping. Fulfillment was slow once but when shipped I had it on time or early. They always ship fedex.

We ship many packages daily and almost daily to the UK. At the end of the year we get together with our fedex rep and look at the numbers. As far as being on time, here are the numbers for our packages.

FedEx Express, Including International was on time 99.4%. I would add that in our experience it has been early about 25% of the time. We routinely get emails about packages arriving next day when we know we sent them 2nd day.

FedEx Ground was on time 95.4% of the time. That is a 4.6% late rate which I think is terrible. This is probably because Ground is contracted. What that means is that the routes are purchased from FedEx and worked by the owner or hired out for someone else to work.

The problem with International in our experience has been with duties and taxes. In the UK it seems that there is no rhyme or reason as to when they are charged. It is a random act. Same for Canada. Shipping costs are high when using FedEx for International shipping even when we pass along our 65% discount. We have not yet figured out a way around it.

Arthur
www.renaissance-art.com

Doesn't have to be so slow

I got a Circa notebook from the Levenger e-bay store and paid $3 for shipping and got it in 3 days.

So why do I have to pay a fortune for extra slow from the store??

what about Hawaii?

It's been my experience that most of my Levenger orders via SmartPost have taken at least 2-3 weeks to get here. My order which shipped March 26th still hasn't arrived as of yesterday (4/10). On principle, I refuse to pay more for the Fedex shipping, although I understand the SmartPost service is kinda like USPS via Fedex. And, Levenger doesn't even provide any sort of tracking number, so I really have no idea when it will get here. Given that I've ordered from them 22 times, I must be one patient ...

Pacing patiently in Paradise, :-(
Walter

P.S. it arrived on 4/11, after I posted my response. Still took about 2.5 weeks.
-----------------------
"The only reason for time is so that everything doesn't happen at once." Albert Einstein and Buckaroo Banzai

Hm...

i think it's lucky that u people can actually ORDER from levenger. i live in this small city aka hong kong and last time i tried ordering a circa (leather cover, letter size), 300 refill sheets and 22 extra large discs, the total of my items came up to about $14X.XX. i almost had a heart attack when they gave me the shipping quote: $137.XX via Fedex.

Think about it. The total would be about $300. This is certainly too much. I mean, they have great customer service and all but with the shipping rates and limited shipping options, i dun think i'll ever buy anything from them.

so, if anyone of u has the red leather circa to sell, used or unused, drop me a message.

Try www.Rollabind.com

You can get Rollabind products that Circa products will fit into. I just purchased a leather-like vinyl cover that I put the 2008 Circa agenda into and it came to only $21. They also have a portable punch for less than $10. If you can't find anything there, you can try ebay or overstock.com.

International Levenger shipping

My experience is similar to that of Flo:

I originally placed an order for 3 items. Shipping cost quoted on the order? $35.95. (Total order value < $150).
However, Levenger have to "confirm" shipping for international orders. Goodness knows why. The quote that came in? $97.

Let's just take a moment to reflect on that. Levenger, as a business, seem to think that shipping costs amount to 2/3 of the order value is perfectly acceptable. And their customer service and management systems don't flag this as an issue, either operationally or as a customer service experience problem.

Not only does that rankle on its own account. That cost is three times what the order process says. And this is isn't the first time such a problem occured.
Not only do their international customers pay through the nose if they can get away with it, but their web site sucks. How can it be possible in this age of e-commerce to have an actual cost 3 times that estimated.

So I told my what I thought. And then I decided to see where the cost comes from. I placed a single item order for the Shirt Pocket Briefcase with monogram - $44. Estimated shipping - $25. I will update the post when Customer Service let me know the 'actual'. I will also place single item orders for the other items and see what happens.

For the moment, it feels to me as if Levenger are gouging their international customers. No way should it cost nearly $100 to send a small box containing less than $150 of value across the Atlantic.

So, whatever "ongoing investigation" happened, one year later it has achieved absolutely nothing.

Paul

Be aware too

that as well as the high shipping costs to the UK, you can have the total almost doubled again by import duties and taxes. FedEx seem to include the shipping cost in the taxable cost (as it shows on the invoice), plus of course they add in their own admin costs.

I've had the same issue with FedEx when buying stuff from Renaissance Art - not just Levenger. I'm sure it makes a bundle for FedEx, but it's just something you have to figure into your calculations when deciding what you can afford.

Kate

exactly...

exactly, paul, i see your point. i tried ordering last year and of course similar things happened, so i thought i should try again this year, while at the same time hoping for miracles. the shipping calculator of my order said $39.XX, and i thought the total of my shipping should be about $5x.XX, which was still acceptable given the weight of the paper and all.

but of course, the shipping total came out FIVE times more expensive than the shipping total the calculator gave me...

oh, as for renaissance art, i calculated the modular system i want to buy (the letter size) and it's slight fewer than $50 to ship to hong kong. and given the weight of that, i think it's quite reasonable. at least, the shipping cost isn't even one-fifth of the item total.

F

ren-art

Sorry, I didn't mean that the shipping was expensive at Renaissance Art, just that you can be stung for taxes and charges by FedEx which are far above the rate of VAT here in the UK; they can easily be $40-50, on top of the shipping. It's just something to take into account when you buy expensive stuff from overseas.
Kate

yes, kate, i know u didnt

yes, kate, i know u didnt mean to. i am quite fortunate that in hong kong, they don;t charge us taxes at all. however expensive the items might be. except for wine, cigarettes and such.

Levenger Shipping

In recent weeks us folks here in Memphis (close to a Levenger warehouse) have seen all the distribution companies make a mad dash to FEDEX ground. The rates generally are less to the shipper.

In a 1 day delivery zone - like me, anything is OK. My preference is UPS ground from anywhere else.

For what it's worth.

Levenger shipping

I got mine using UPS. And the guy is a jerk, too. He knocks, doesn't wait, and picks up my DIRTY door mat that is disgusting (hey, it's a doormat, it collects dirt) and sets the 10 inch tall box underneath it. Yeah, that's going to stop someone from seeing it.

I've called and complained about him leaving packages, as this area my packages are stolen all the time. There is nothing that can be done. I'm about to go key his vehicle the next time LOL ;) *joking* but seriously, I've ran after his truck before to complain. He still does it.

L

Could be worse

I grouched at UPS a few years back to the point where I had them require my signature for anything delivered to my address. What a pain in the a** that was. They would never attempt delivery when someone was home. I'd get a sticky on my door. Even if I called that day, I would not be able to pick it up the next day, but the day AFTER THAT.

They do not care. Complaining will only get you on their s**t list. Took me years to get off of it.
-----------------------------------
"I think the surest sign that there is intelligent life out there in the universe is that none of it has tried to contact us." (Calvin and Hobbes/Bill Waterson)

A little Concerned

I just ordered a very nice Red leather zipped portfolio for my friend for his birthday. I am having it directly shipped to a print company to have it debossed with his name. I am now, however, very concerned that it will take a couple of weeks to get there. If I had read the comments on this site prior to purchasing something from Levenger.com, I would have chosen the more expensive shipping (even though I felt I was already being overcharged).

The shipping was $12 for the $118 (including tax) item I purchased. I could have shipped this with UPS Ground for about $5.

Their products are already kind of on the expensive side. You would think they wouldn't be trying to make a huge margin on the shippping too. One would also think that if the shipping company a business is using is not performing, they would seek out a different shipper.

I'm praying (and for $12 expecting) my package to arrive in a week.

Recent results

I ordered on a Friday afternoon and received my package the following Tuesday or Wednesday at lunch. Paid extra for Fedex because the last time time I ordered from Levenger and chose USPS/Smartpost, my items took two weeks to travel from one side of our state (where the warehouse is) to the other. Of course, the package also had to take a vacation to Wisconsin or Minnesota in the meantime.

Good luck. Although I like the UPS deliveryman that handles my area, I've always gotten better service from FedEx.

I ordered mine Thursday.. It

I ordered mine Thursday.. It shipped Fedex Home Delivery Friday and I received it today!!

I ordered a junior sample with a portable punch. I made a couple of templates while waiting for my stuff and now the planner looks great

So my first order was

So my first order was shipped Fedex Home Delivery... My order I placed yesterday 10/27 shipped via Smartpost. Both orders I chose the cheapest shipping. Cross my fingers and hope that my package gets to me quick