Levenger v. Rollabind - customer service

Levenger wins, hands down.

Some of you may have read my post "Rollabind shipping times" in which I wondered how long it normally takes to get a punch from Rollabind.com. Short version: I ordered their Deluxe Crafters Kit (desktop punch and assorted discs) on 7/23. When I'd heard nothing after two weeks, I started calling them. I spent about two more weeks getting the runaround from them, until I finally asked for a refund on 8/16. I'm still waiting for that (my bank says I have to give Rollabind 30 days to come up with the refund before the bank is allowed to charge it back).

So, on 8/23, I ordered the desktop Circa punch and some discs from Levenger. On 8/24, they sent me an email with the tracking number with which they shipped my order, and it arrived yesterday. Yay! Now I can start printing and smurfing my own stuff!

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"I want to live in Theory. Everything works there."

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i love levenger but slow shipping times.

my first few orders came, you know, a little slow but i was getting free shipping from an offer they had in may so i could not really complain.

but i will say this now the shipping times are SLOW.

i placed an order on 08/23/07

it contained:

True Writer Highlighter - Yellow /AP12315 YL
Special Pen Shipping - Ground Service $6.00 /PENPHGND
22 Circa X-Large Rings (1 1/2") Black /ADS4810 BK

there was no tracking number on the site.
when i called today to ask about the hold up they said it had shipped (yes i can see that on the web page) and not to expect it here before Saturday the first! what do they ship it with MULE. i mean really.

i could have walked there, made the highlighter myself, and come back in that time. :) lol.

but seriously. thats a long time.

I can relate

I can totally understand your frustration with that. I was actually surprised to get my order so fast. With ground shipping, from Mississippi to California, I had expected it to be closer to a week. I was also surprised that they shipped it as soon as they did - the next day.

I hope your order arrives soon...

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"I want to live in Theory. Everything works there."

Yeah it is annoying the mail

Yeah it is annoying the mail came today and it was not in the mail. grrr. i dont think i will see it before next week.

thats slow for something that same that costs 11$ to ship.
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Levenger stole ALL of my money, but the left with all these nice, shiny organizational tools.